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Return Policy

Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of Return, Non-Return, Exchange, Replacement or Refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy.

The table of contents –

1.     General Return Policy

2.     Returnable & Non-Returnable window

3.     Return Pick-up window

4.     Seller fulfillment window

1. General Return Policy:

 

In certain cases where the seller is unable to process a Replacement / Exchange for any reason what-so-ever a refund will be given.

 

If you’ve received any product in Open box condition, Physically Damage / Defective condition, has missing parts or accessories or different from their description on the product detail page on BAZARHAT99.com, In such cases category-specific Return & Non-return window general condition will be applicable.

For products where installation is provided by BAZARHAT99.com service partners, do not open the product packaging by yourself. BAZARHAT99.com authorized person shall help unboxing and installation of the product.

For Furniture, any product related issues will be checked by authorized persons (free of cost if it is in warranty or Guaranty period) and attempted to be resolved by replacing the faulty defective part of the product. Full replacement will be provided only in case where the service person opines that replacing the faulty / defective part will not be resolve the issue.

For Smartphone, Tablet , Laptop , Television , Air-Conditioner , Refrigerator , Washing machine , Microwave,  Coffee maker ,  Cooler Security devices etc we make a technician visit to your location or phone call for technical evaluation report , service or feedback.

For Fruits, Vegetables, Non-Vegetable & Construction Care products We have a “No questions asked Return and Refund Policy “which  entitles product at the time of delivery if some reason you are not satisfied with the Quality, Freshness or Different of the delivered product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the site.

If you wish to return any electronic device, please ensure that you have removed all your personal information from the device because BAZARHAT99.com shall not be liable in any manner for any misuse or usage of such information.

Product may not be eligible for return in some cases including cases of buyer’s remorse such as incorrect model, color, product ordered.

Product market as “Non-returnable” on the product detail page can’t be returned.

In any case, only one replacement/Exchange shall be provided.

Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

Before return any product please goes through our Return & Non-Returnable Window and Return Pick-up window.

 

If Return & Non-Returnable Window’s mentioned timeline is expired, Seller will not be able to accept your return.

 

In case of returns where you would like items to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 2 days from the delivery of the product.

2. Returnable & Non-Returnable window

 

Super Category : Fruits & Vegetables

Fruits & Vegetables : 

Fresh Fruits, Dry Fruits, Leaf and Non-Leaf Vegetables, Betel Leaf, Betel Nuts & Masala.

Return/Exchange only

 

At the time of delivery Only

 

Due to consumable nature of the product. However, if you unsatisfied of Quality, Freshness or Different product delivered to you, you will return the product at the time of delivery. After received the product Return, Exchange or Refund is not applicable.

Super Category : Non-Vegetables

Egg, Meat, Fish :

Chicken Egg (Local, Poultry), Duck Egg, Chicken (Local, Poultry), Mottan, Pork, Dry fish, Fresh fish, Fresh fish (Frozen) etc.

 

Return/Exchange only

 

At the time of delivery Only

 

Due to consumable nature of the product. However, if you unsatisfied of Quality, Freshness or Different product delivered to you, you will return the product at the time of delivery. After received the product Return, Exchange or Refund is not applicable.

Super Category : Grocery

Atta,Rice & Products :   Atta, Boiled & Steam rice, Basmati Rice, Raw Rice, Poha, Sabudana, Puffed Rice, Sooji, Maida , Besan etc.

 

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Dal & Pules :                             Toor , Chana , Moong Dal, Mushoor Dal, Urad Dal, Chana , Motor , Chabuli Chana etc.

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

 

Cooking Oils & Ghee :               Rice Brand Oils, Sunflower Oils, Soya & Refined Oils, Mustard Oils, Ghee & Vanaspati, Olive Oils, Gingelly , Groundnut Oils etc.

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Sugar & Salt :                           Sugar, Sugar free Sweeteners, salt

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Spices & Masala :                 Whole Spices, Powdered Spices, Cooking pastes, Herbs & Seasoning, Homemade masalas etc.

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Dairy Products :              Milk, Pannier, Butter, Condensed & Powder Milk, Buttermilk & Lassie, Cheese, Flavored, Soya Milk etc.

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Household , Kitchen & Cleaning Care  :                  Detergent , Dish wash,  Cleaning gels, Fabric wash Products, Stain Removers, Washing Bars, Floor & Toilet Cleaner, Party and Festive needs, Pooja Needs, Air Fresheners , Insect Killer, Naphthalene Balls, Holi/Rangoli color, etc.

10 Days Replacement/Exchange only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Super Category : Snacks & Beverages

Bakery Product :                 Breads, Bakery Cake, Birthday Cake, Biscuits , Rusk’s , Cookies etc.

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Beverages  :                             Water, Fruit Juices & Drinks,  Energy Drink, Coffee, Tea etc.

 

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Snacks & branded Foods :                 Noodles, Pasta, Breakfast Items, Namkeen, Jam, Honey, Sauces & Ketchup, Ready to cook & Eat, Chocolates & Candies, Pickles & Chatney, Frozen Veggies & Snacks, Seafood, Canned Food, Cake, Biscuits etc.

2 Days Replacement/Exchange information only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Super Category : Home ,Office & Kitchen

Home, Office & kitchen Decor :                                 Wax candles, Wall stickers

Non Returnable

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home, Office & kitchen Decor :                                  Artificial Flower, Wall Painting, Ashtrays, Clocks, Photo Frame & Albums, Home & Office Fragrance, Vases, Showpieces, etc.

10 Days Replacement/Exchange only

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Home & Office  Furnishing :                             Bed , Sofa , Table, Wardrobe,  Chair, Office table, Dressing Table, Dining Table, Mattress, Cushion, Pillow & Foam, Bedding & Linen etc.

Non Returnable

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

You can also return the product within 10 days of delivery for replacement. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kitchen & Dinning :            Gas Stoves, Cookware Set, Pressure Cookers, Cooking Utensils, Dinner Sets, Casseroles, Glasses & Jugs, Jar & Containers etc.

10 Days Replacement Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kitchen & Dinning :    Thermos & Flasks, Water Bottles, Lunch Box, Bucket & Mug, Soap Dispenser, Dust Bin, Bath stool & Hanger etc.

10 Days Replacement Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Super category : Stationary Items

Stationary  :                            Luggage and Hand bags

10 Days Replacement Only

 This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Stationary  :                        Sports, Fitness and Outdoors (new and Renewed)

10 Days Returnable Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Stationary:                        Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Elliptical, Camping furniture, Bicycles, All sports items & accessories.

10 Days Replacement Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Stationary  :                        Gym supporters, guards

Non Returnable

This item is Non-Returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Stationary  :                        Office Stationary, Student & Kids Stationary

10 Days Replacement Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Super Category : Beauty and Health Care

Oral Care :                          Mouthwash, Toothpaste, Toothbrush, Floss & Tongue Cleaner etc.

10 Days Replacement/Exchange only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Bath & Hand wash : Hand wash & Sanitizers, Bathing Bars & Soaps, Shower Gel & Body wash, Talcum Powder, bath Accessories, Bath salts & Oil, Body scrubs & Exfiliants etc.

10 Days Replacement/Exchange only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Hair Care :                                Hair Oil & Serum, shampoo & Conditioner, Hair color, Hair , Scalp treatment & styling

10 Days Replacement/Exchange only

This item is Non-Returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Health & Medicine : Antiseptics, Band Aid, Cotton & Ear buds,  Adult Diapers, Supplements & Proteins, Slimming Products, Ayurveda, Mask & hand gloves, Body Pain Relief, Eye Drops, First Aid Tape.

Non-Returnable

This item is Non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Health & Medicine : Medical Supplies and Equipment, Family Planning, Household Consumables, and Baby Nutritional Products, Gluco meter Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Sexual Wellness- Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators etc.

Non Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Health & Medicine :               Heart Rate Monitors, Health Monitors, Scales, Miscellaneous Health and Wellness Appliances, Sports Nutrition, Contact Lens & Eye Care Products etc.

10 Days Returnable Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Men's Care :                            Shaving care, Hair Styling Products, Face , Hair Dryers , Creams, Skin & Body Care, Deodorants & Perfume, Conditioners, Creams, Electric Ear Cleaners, Tattoo etc.

10 Days Replacement/Exchange only

This item is Non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Women's care :                        Hair Dryers ,Lipstick , Makeup & Accessories, Gift Sets, Deodorants & Perfume, Sanitary Napkins, Hair Removal, Intimate wash & care, Electric Ear Cleaners, Eyebrow, Eyelash, Eye Mask, Face Wash, Face Care, Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper, Stain, Blackhead, Makeup, Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Women Maternity Personal Care

10 Days Replacement/Exchange only

This item is Non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Super Category : Baby & Kids Care

Baby  & Kids:                      Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teeters, Baby Personal Care; Baby Hair & Skin Care Products

Non Returnable

This item is Non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Baby  & Kids:   

Food, Diapers, Wipes, Cream, Lotions, Body & Hair Oils, Shampoo, Soap, Combo sets, accessories.                

Non Returnable

This item is Non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kids Toy :                      

Toys (new and Renewed)

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby:                           

Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags, Baby Furniture’s, Nursery Décor.

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Super Category : Pets, Aquarium & Garden Care

Pets Care :                                       Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses,  Pet Cleaning & Grooming, Pet Toy, Pet Hair Styling, Health Care, Medicinal Products, Horse Girth, Grooming Kit, Braid Tail, Bag , Hay , Liniment, Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food, Treat, Pet Pad, Pet Hygiene, Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs etc.

2 Days Replacement/Exchange information only

This item is Non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Aquarium Care :                      Food & Medicine, Fish Tank, Aquarium Fish, Pumps, Filters and Lights Decor Item’s .

2 Days Replacement/Exchange information only

This item is Non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Garden Care :                  Fertilizers & Pesticides,    Seeds & Sapling, Soil Manure etc.

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Garden Care :                  Gardening Tools, Pots , Planters & Trays.

10 Days Returnable only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Garden Care :                  Fresh Flowers

 

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

Super Category : Handmade Products

Handmade  Items :                     Clay Items, Bamboo Items, Home & Personal items, Craft, Arts, Gift Items

10 Days Replacement/Exchange only

This item is Non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Super Category : Fashion Zone

Kids, Women & Men Clothing: Track pants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies

10 Days Returnable & Exchange Only

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a replacement.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful replacement.

Kids, Women & Men Clothing:  Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc)

10 Days Free Returnable & Exchange Only

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for replacement.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kids, Women & Men : Sleeper , Shoes and Accessories

10 Days Returnable & Exchange Only

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a replacement.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful replacement.

Kids, Women & Men : Fashion /Imitation Jewelry (Earrings, Wrist wear, rings, Jewelry Accessories)

10 Days Replacement/Refund Only

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Kids, Women & Men : Eyewear and Analog / Digital Watches (new and certified refurbished)

10 Days Replacement/Refund Only

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full replacement.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Kids, Women & Men : Smart watches/ Activity Tracker (new and certified refurbished)

10 Days Replacement Only

In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.

If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Kids, Women & Men : 

All inner apparel, socks, swimsuits.

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

Super Category : Entertainment Collection

Music, Gaming, Software: 

Video Games (Games)

Non-returnable

This item is non-returnable due to consumable (digital) nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Music, Gaming, Software:

Video Games (Accessories)

10 days Returnable only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Non-returnable: Select items labeled as non-returnable on the product detail page are not eligible for exchange.

Music, Gaming, Software:

Gaming Consoles

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Music, Gaming, Software:

Software, e-Book, App& Game, Movie, Digital Music, Magazine Subscription.

Non-returnable

This item is non-returnable due to consumable (digital) nature of the product.

Music, Gaming, Software:

All Musical Instruments, Mouthpiece Cap ,Pad , Set, Oils , Polish etc.

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non Returnable- For all Wind Instruments (Harmonicas & Flutes)

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Super Category: Electrical

Electrical Equipment & Components:

Light, Fan ,Wire & Accessories,  House Wiring Accessories, All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)

 

 

 

 

 

10 Days Replacement / Exchange Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Electrical Equipment & Components:

Inverter & Battery, Motor , Generators, Water Heaters, Solar Energy Products

10 Days Replacement / Exchange Only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Super Category : Electronic

Consumer Electronic : Mobile Phone , Tablets, Laptops, Smart Watches

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

For device-related issues in:

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

Authorized Service Partner Locator :

·         Apple / Beats - https://locate.apple.com/in/en

·         Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

·         Realme - https://www.realme.com/in/support/services

·         Samsung - https://www.samsung.com/in/support/service-center/

Brand Support Site :

·         Apple / Beats - https://support.apple.com/en-in

·         Google -  https://madeby.google.com/intl/en_in/phone/support/

·         Realme - https://www.realme.com/in/support

·         Samsung - https://www.samsung.com/in/support/

For any other issues with the product We'll provide a resolution on the basis of the Blanco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

Consumer Electronic : Tablets, Laptops, Work Space and Gadget Accessories Mobile & Laptop  Accessories

10 Days Returnable only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery replacement.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

For Apple Air pods : please contact Apple Customer Service

10 Days Replacement only: Power Banks (new and certified refurbished) and Headsets (new and refurbished)

Non-Returnable: Screen guards, screen protectors and tempered glasses

Consumer Electronic : Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components and Ink

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Non-Returnable: Select items labeled as Non-returnable on the product detail page are not eligible for returns.

Consumer Electronic : Printers, Networking Devices

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

Consumer Electronic : Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Headphones, Speakers & Home Theaters

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Office, Home & Kitchen Appliance :

Vacuum Cleaners, Cooking Appliances, Kitchen Appliances, Water Treatment Appliances, Coffee Makers, Heater & Cooler 

 

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Office, Home & Kitchen Appliance :

 Television, Air Conditioning Appliances, Refrigerators, Refrigerators, Cleaning Appliances, Hand Dryers, Washing Machines

 

 

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Super Category : Automobiles

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Renewed)

Non-Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for replacement. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement

Bike, Care, e-Rickshaw, Heavy and Light Vehicle Spare parts & accessories

Non-Returnable

This item is Non-returnable due to nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a replacement as applicable.

You can also return the product within 10 days of delivery for full replacement. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement .

Car Tires, Car Care, Chemicals & Fluids, Engine Oils

Non-Returnable

This item is Non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

You can also return the product within 10 days of delivery for replacement. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Super Category : Construction Care

Civil Construction Care : Soil Bricks, Cemented Bricks, ACC Bricks, Blocks, Block Tails, Sand, Concerti & Cheeps, Cement, Rod, Wave Tin

Non-Returnable

At the time of delivery Only

Due to consumable nature of the product. However, if you unsatisfied of Quality or Different product delivered to you, you will return the product at the time of delivery. After received the product Return, Exchange or Refund is not applicable.

Civil Construction Care : Construction Chemical Care

10 Days Replacement/Exchange only

This item is Non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Interior Care :                    Pipe , Water tank accessories,  Bathroom fittings accessories, Fouls shilling accessories. All cleaning, plumbing & painting supplies (like Mops, Paints, brushes etc.), Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, Sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks) and Building materials & Ladders, Tools & Hardware materials

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full replacement. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Interior Care :                    Color , Tails, Water tank ,  Bathroom fittings, Plywood

Non-Returnable

At the time of delivery Only

 

Due to consumable nature of the product. However, if you unsatisfied of Quality or Different product delivered to you, you will return the product at the time of delivery. After received the product Return, Exchange or Refund is not applicable.

Super Category : Industrial

Industrial Care :                     Chemical Item’s , Spare parts, Raw materials

Non-Returnable

This item is Non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Industrial Care :                     Electrical, Electronic, Machine & Construction care like -                     Fasteners, Food Service Equipment & Supplies, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Occupational Health & Safety Products, Packaging & Shipping Supplies, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand, etc.

10 Days Replacement/Exchange only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full Replacement. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

         

3. Return Pick-up window:

During pick-up of your product will be checked the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) and user manual, warranty card, should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

If any of the above conditions are not met, the field executive will refuse to accept the return

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

4. Seller fulfillment window:

Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.

Sellers to be informed of the damage / defect within 10 days of delivery.

In case of Return/Replacement of product due to any reason as mentioned above , Seller shall be liable to pay various fees and charges as per the below mention table –

 

S.No

Particulars

Refund

Shipping fee

Reverse         pick-up & Processing fee

Payment collection fee

Market Place fee

 

1

Direct Shipment Returns

To be paid by Bazarhat99

        NA

 

2

Seller related cancelations - out of stock/Cancelation due to delay in shipment beyond 2 days from the order date etc.

To be paid by Seller ( as per Order Fulfilment & Shipping Policy )

 

3

Warranty period product servicing/installation/repairing etc.

To be paid by Seller ( as per Order Fulfilment & Shipping Policy )

 

4

Return due to product issue

To be paid by Seller ( as per Return Policy )

 

5

Replacement / Exchange

To be paid by Seller ( as per Return Policy )

 

6

Post shipment return/ Customer non-acceptance /Address problem /COD problem/ Shipping Damage .

To be paid by Bazarhat99

NA

                   

 

Refund Policy

 

Once we receive your return or the seller notifies us of receipt of return, a refund is issued.

 

Table of Contents

·         Refund Timelines

·         Refund for Pay on Delivery Orders

·         Demand Draft Clearing

·         Shipping Cost Refunds

 

Refund Timelines

 

Following are the refund timelines processing after the product is received by BAZARHAT99 or the Seller notifies us of the receipt of the return:

 

 

 

Refund method

Refund Time-frame

BAZARHAT99 orders

Seller-Fulfilled orders

Prepaid Orders

Credit/Debit Card

5-7 Business Days

7-15 Business Days

Net Banking (Credited to Bank Account)

UPI Linked Bank Account

5-7 business days

Demand draft

7-15 business days

Pay on Delivery Orders (CoD)

Demand draft

7-15 business days

 

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via Demand Draft only in exceptional cases.

 

For Fulfilled by BAZARHAT99 orders:

1.      If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

2.      If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

For Seller-Fulfilled orders:

1.      For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.

2.      In any case where a refund is required, the seller(s) need to authorize that refund. Bazarhat99.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

 

Refund for Pay on Delivery Orders (CoD)

 

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Bazarhat99.com account. If you wish to receive the Pay on Delivery order’s refund to your bank account, you can mail us the update the details of the bank account.

Note: Refunds cannot be processed to third-party accounts. The name on your Bazarhat99 account should match with the name of the bank account holder.

Demand draft clearing

 

All Demand Draft (DD) refunds will be in form of "at par" Indian Bank rules & Regulation and it can be cleared locally where your bank account is.

Note: Once a DD is issued, Bazarhat99 will send you an e-mail with the tracking details of the refund DD within 4 business days from the date of courier.

Shipping Cost Refunds

 

For Fulfilled by Bazarhat99 and Seller-Fulfilled items, return shipping costs of up to Rs. 50 will be refunded. The cost of gift-wrapping will also be refunded, if any. Note: If you incur return shipping charges over Rs.50 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted. Please note that the above benefits are not applied for orders shipped from sellers outside India.

 

Bazarhat99.com Replacement Policy

Eligible items, conditions and exceptions

 

Which items are eligible for a Free Replacement?

 Fulfilled by few Seller Fulfilled items are eligible for free replacements. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.

What are the conditions for Free Replacement?

Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if Return Pick-up & Processing window conditions fulfill .

Note:

·         A free replacement cannot be created for an item which was returned and replaced once earlier.

·         If your item is not eligible for free replacement due to any reason, you can always return it for a refund.

·         If your item is "Seller-Fulfilled" and is not eligible for a free replacement, please Contact Customer Care to request a refund.

·         If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.